Call Center Staff (Night Shifts) for Foreign Trade Bank of Cambodia
| For : | Cambodian Only |
| Categories : | Accounting |
| Schedule : | Full time job |
| Sex : | Male, Female |
| Language : | English |
| Location : | Phnom Penh |
| Hiring : | 5 Positions |
| Closing Date : | 31st August 2017 |
| Salary : |
Negotiable
|
| Experience : | Yes |
| Degree : | Bachelor |
Foreign Trade Bank of Cambodia (FTB) is Cambodia's first and foremost bank. It has been providing customers with safe and reliable banking services for over 37 years. With our head office in Phnom Penh, we currently operate eleven branches and office in Phnom Penh, Sihanoukville, Siem Reap, Battambang and Kampong Cham province and plan to continue expanding our distribution network. In order to cope with the growth, we are looking for highly motivated and qualified candidates to join with our “Employer of Choice Bank”: as the vacant positions below:
- Call Center Staff (Night Shifts) (05 Positions)
- Answer calls professionally and respond to customer’s inquiries as quickly as possible
- Handle and resolve customer complaints
- Provide customers with products and services information
- Identify and escalate priority issues
- Produce call reports and report issue / problem to the supervisor in a timely manner
- Provide outstanding and consistent services to provide solution to customers
- Create and maintain an environment which is easy and friendly experience for customer through highly professional service level
- Research required information using available resources
- Perform other duties as assigned by the supervisor
- Bachelor Degree in Banking or related field
- Experiences in Call Centre operations
- Knowledge of customer service principles and practices
- Knowledge of call centre telephony (Avaya System) and technology
- Being able to deal with all types of people
- Demonstrate superb customer service skills
- Excellent interpersonal and verbal communication skills
- Computer literacy and English language proficiency
Submission Deadline: at 05:00 PM
Interested applicants, please send by email attached with a cover letter and your most updated CV (with current photo) to us by using the contact detail.
Only short-listed candidates will be contacted for interview.
Please visit our website: http://www.ftbbank.com/vacant-and-career for more available vacancy.
Thanks, From Khmer Online Jobs Team
| Company : | Foreign Trade Bank of Cambodia |
| Email : | HR@ftbbank.com |
| Address : | Building No. 33 C-D, Tchecoslovaquie Blvd (169), Sangkat Veal Vong, Khan 7 Makara, Phnom Penh |
| Website : |
http://www.ftbbank.com |
